Description

Overview

The Golf Course Pro Shop and Operations Supervisor manages the daily operations of two golf course pro shops, prioritizing exceptional customer experiences, financial performance, and a positive workplace culture. This role involves leading a small team with professionalism and courtesy, overseeing business operations, and upholding high standards for course quality and guest satisfaction in a small business environment.

Experience Required

• Customer Service Excellence: Deliver exceptional guest experiences, addressing inquiries and resolving complaints with professionalism and courtesy. 
• Leadership: Motivate and manage a team, fostering a customer-centric and inclusive work environment.  Supervisory experience required.
• Interpersonal Communication: Communicate effectively, both verbally and in writing, with customers, staff, government agencies, non-profits, community groups, committees, and County Board Supervisors. 
• Conflict Resolution: Handle customer and team disputes with empathy, diplomacy, and fairness. 
• Financial Management: Understand budgeting, revenue tracking, inventory, cost control, purchasing, contracts, and service agreements to support business profitability. 
• Operational Coordination: Oversee scheduling, inventory, and facility maintenance for seamless golf course operations. 
• Marketing Knowledge: Apply local marketing strategies and event planning to attract and retain customers. Knowledge of graphical software use desirable.
• Compliance Awareness: Maintain knowledge of safety regulations, labor laws, and company policies to ensure adherence and confidentiality. 
• Adaptability: Manage flexible hours and prioritize tasks in a dynamic, customer-facing environment with tight timelines and deadlines. 
• Emotional Intelligence: Build rapport, understand customer and team needs, and maintain a professional demeanor. 
• Technical Proficiency: Demonstrate excellent computer skills, including familiarity with email, internet, fax, and systems such as Club Caddie (POS and tee sheet), golf course website, credit card processing, WSGA handicap system, PayPal, graphical software (e.g. Canva, Adobe) and Mailchimp (or other email distribution / newsletters).  PGA Professional desirable but not required.
• Attention to Detail: Ensure accuracy in operations, reporting, and system management. 
• Relationship Building: Establish and maintain effective working relationships with diverse groups, including the public, interest groups, and non-profit organizations. 
• Data Analysis and Problem-Solving: Analyze complex data, evaluate systems, make implementation recommendations, and solve problems efficiently in a collaborative team environment.  Analyze data to provide summaries for Director to be used in Committee and County Board reporting.
• Project and Time Management: Manage projects, research data, prioritize tasks, and work independently with minimal supervision.

These qualifications ensure the Golf Course Pro Shop and Operations Supervisor can effectively lead teams, manage operations, and deliver outstanding customer experiences while maintaining professionalism and operational excellence.

Essential Responsibilities

Pro Shop Management: 40%

• Directs the daily operations of both golf course pro shops with professionalism and efficiency.
• Determines scheduling needs, tee sheet coordination, and league/outing administration across both locations.
• Supervises staff, oversees equipment and supplies procurement, and ensures accurate inventory levels for both pro shops.
• Remains informed on current merchandise fashions and trends to maintain appealing product offerings that meet golfer and customer needs.
• Ensures both pro shops are consistently stocked with relevant products.
• Manages ordering, receiving, inventory tracking, and distribution of merchandise across both golf course facilities with precision and efficiency.
• Marketing golf courses through preparing materials and effective distribution.

Financial Management: 25%

• Maintains comprehensive knowledge of pro shop systems to ensure seamless operations.
• Proficiently manages the Point of Service (POS) and tee sheet system, golf course website, credit card processing, WSGA handicap system, online purchasing platform, Mailchimp or other email distribution services for effective communication and transaction processing.
• Implements robust accounting procedures to safeguard customer credit card and pro shop financial data, ensuring compliance with audit requirements (e.g., daily revenue, inventories, gift cards).
• Ensures accurate coding and timely submission of invoices to accounts payable.
• Manages daily collection, review, and reporting of revenue with precision, collaborating with the finance department to align the on-site POS system with the county's financial system.

Administrative and Staff Management: 20%

• Annually recruits and hires approximately 45 part-time staff, primarily repeat seasonal employees, to deliver outstanding customer service.
• Conducts thorough training to ensure both new and returning staff are well-prepared with the skills and knowledge required to succeed in their roles.
• Maintains and updates policies and procedures to ensure compliance and consistency across both golf courses, promoting adherence through clear communication and oversight.
• Generates accurate weekly, monthly, and annual reports to support operational oversight and decision-making for both golf courses.
• Prepares regular reports (technical, financial and narrative) for the Director for use with the Natural Resources Committee and County Board as well as other inquiries.

Event and Food and Beverage Administration: 10%

• Efficiently organizes and prepares function sheets for 600 weekly league players at each facility.
• Coordinates ~40 annual golf outings per course, ensuring seamless execution and exceptional customer experiences.
• Partners with the contracted food and beverage vendor manager to fulfill outing and league requests, maintaining an up-to-date event calendar.
• Facilitates daily communication and collaboration between pro shop and food and beverage (concessionaire) staff to ensure seamless coordination and execution of daily events.

Other Duties: 5%

• Performs other duties as assigned, particularly as by the Golf Course Superintendent and Director.