Description

JOB SUMMARY
Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and
interacting with all customers, embodying our culture and maintaining a clean and organized store
environment. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to
work in multiple areas of the store in order to support the needs of the business.
DUTIES AND RESPONSIBILITIES
Major Areas of Responsibility:
Customer Experience
• Role models exceptional customer service with internal / external customers
• Supports and embodies all aspects of a positive store culture
• Promotes TJX Rewards credit and loyalty programs during customer interactions
• Supports and responds to all Front End coverage needs
• Supports and responds to all Dressing Room and recovery needs
Human Resources
• Upholds a culture of honesty, integrity, and respect
• Communicates accurately and effectively with management and Associates
• Accepts ongoing recognition and constructive feedback
• Adheres to all labor laws and Associate meal and break period policies
Store Operations
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and
participates in the maintenance/cleanliness of the entire store, e.g. Single Queue, Associate
Lounge, Backroom and Restroom
• Processes and prepares merchandise for the sales floor following Fast Flow and Working Smart
principles
• Adheres to all Front End policy and procedures including the ringing sequence and all operational
controls (Voids, Refunds, Damages, etc.)
• Balances register and or cash office as required
• Performs markdowns in an accurate manner according to operating policy
• Ensures 'go backs' are properly tagged/hung and promptly returned to the sales floor
Merchandising
• Maintains and upholds merchandising philosophy
• Adheres and upholds all merchandise and signage standards
• Partners with Merchandise Coordinator on the creation and maintenance of compelling features,
flexing the sales floor as needed
• Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines
• Initiates and participates in store recovery as needed throughout the day
Loss Prevention & Safety
• Supports and participates in store shrink reduction goals and programs
• Adheres to all operational and loss prevention controls in accordance with company guidelines
and policies
• Properly handles damages, no tickets, and mismates
• Identifies and communicates alert signals and potential safety issues immediately to
management/loss prevention to ensure a risk-free environment
• Does not engage in the pursuit of or apprehension of shoplifters
Non-Essential Job Functions
• Other duties as assigned

Requirements

Minimum job skills required to perform this job (for example: programming languages, strong
interpersonal skills, computer software packages).
Excellent customer service skills
Strong organizational skills with an attention to detail
Capable of handling multiple tasks at one time
Ability to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors to accomplish tasks
Strong communication skills; verbal and written. Listens and responds appropriately
Available to work flexible schedule to support business needs
Ability to Lift Heavy Merchandise with/without Reasonable Accommodations
Minimum experience required to perform this job.
Retail or customer experience preferred