Description
Job Title: Team Leader
Company: Icombat Waukesha
Location: Waukesha, Wisconsin
About Us: Icombat Waukesha is a premier entertainment destination offering immersive and adrenaline-pumping tactical laser tag experiences. Our mission is to provide unforgettable entertainment experiences that foster teamwork, strategy, and excitement for our customers. We pride ourselves on delivering top-notch service and creating a safe and enjoyable environment for all.
Position Overview: We are seeking a dynamic and passionate individual to join our team as a Team Leader. The Team Leader will play a pivotal role in ensuring the smooth operation of our facility, leading a team of dedicated staff members, and delivering exceptional customer experiences.
Responsibilities:
-
Team Leadership: Lead, motivate, and inspire a team of players and provide outstanding service and exceed customer expectations.
-
Customer Experience: Ensure every customer interaction is positive and memorable by providing exceptional service, addressing concerns promptly, and maintaining a welcoming environment.
-
Promotions and Events: Assist in the execution of promotional events, birthday parties, corporate outings, and other special events to enhance the customer experience.
Qualifications:
- Previous customer service experience preferably in the entertainment, hospitality, or retail industry.
- Interpersonal and communication skills, with the ability to effectively lead and motivate a team of players.
- Knowledge of tactical laser tag or similar recreational activities is a plus.
- Must be able to work flexible hours, including evenings, weekends, and some holidays.
Benefits:
- Competitive salary
- Opportunities for advancement
- Employee discounts on laser tag sessions , food and merchandise
- Fun and energetic work environment
- Training and development opportunities
Join us at Icombat Waukesha and be part of a team that brings excitement and joy to our customers every day! Apply now to become our next Team Leader and help us create unforgettable experiences.
Requirements
Skills and Abilities:
- Interpersonal and communication skills, with the ability to build rapport with customers and staff members.
- Some leadership abilities, with the capacity to inspire and motivate players to perform at their best.
- Problem-solving skills, with the ability to address customer concerns and resolve issues in a timely and effective manner.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays, based on business needs.
Physical Requirements:
- Ability to stand, walk, and move around the facility for extended periods.
- Capacity to lift and carry up to 20 pounds.
- Comfortable working in a fast-paced environment with high levels of noise and activity.
Other Requirements:
- Commitment to upholding safety standards and ensuring a secure environment for customers and staff members.
- Dedication to promoting a positive workplace culture that values teamwork.
Join our team at Icombat Waukesha and utilize your leadership skills to create memorable experiences for our customers while fostering a supportive and engaging work environment. Apply now to become our next Team Leader!
