Description

The Madison Concourse Hotel and Governor’s Club is seeking a Banquet Operations Manager to lead exceptional events, develop a high performing team, and help create memorable guest experiences.

Whether you’re an experienced banquet leader looking for your next challenge or a hospitality professional ready to step int a larger leadership role, this is an opportunity to make a visible impact. In this role, you’ll help shape the guest experience, mentor and develop team members, and contribute to the success of one of Madison’s premier hospitality destinations.

Salary Range: $65,000-$75,000 per year, based on experience

Schedule: Flexibility to work a schedule that includes days, evenings, weekends, and holidays based on business demands.

What You’ll Do

• Lead, coach and develop the banquet team through hands on leadership
• Oversee event setup, execution, and breakdown to ensure seamless operations
• Manage hiring, onboarding, training and performance management
• Ensure staffing, room setups, and service standards align with event specifications
• Partner with catering, culinary, housekeeping, and other departments to deliver exceptional guest experiences
• Resolve guest concerns and maintain high standards of hospitality and service
• Manage banquet inventory and operational supplies

What We’re Looking For

We’re seeking a leader who can inspire a team while maintaining a strong operational focus

Preferred Background:

• Proven experience in banquet operations, convention services, catering, hospitality, or large-scale event environments
• Demonstrated leadership ability with a track record of coaching, developing and motivating teams
• Strong operational knowledge of event planning, service execution and delivering high quality guest experiences
• Familiarity with Banquet Event Orders and coordinating events according to detailed specifications preferred
• Exceptional organizational and time management skills, with the ability to balance competing priorities in a fast-paced environment
• A commitment to hospitality excellence, attention to detail, and creating memorable experiences for our guests

Bonus Points For:

• Experience in a Union environment
• Event Management Software experience
• Basic audiovisual (AV) knowledge

This role is deal for someone who:

• Enjoys being visible and engaged with their team
• Takes pride in mentoring and developing others
• Thrives in a fast-pasted, event-driven environment
• Has a passion for hospitality and creating memorable guest experiences
• Is ready to expand their leadership responsibilities and grow their career

About The Madison Concourse Hotel & Governor’s Club

As Madison’s largest convention hotel, The Madison Concourse Hotel features 373 guest rooms, 27,000 square feet of flexible meeting space, 28 meeting rooms, and 6 hospitality suites. Located in the heart of downtown Madison, our hotel hosts everything from corporate conventions and association meetings to weddings, galas, and social events.

As an independent hotel, we take pride in providing genuine, caring service and creating memorable experiences for every guest. Our team is committed to hospitality excellence, collaboration, and exceeding expectations at every opportunity.

Benefits

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions

Full Time Positions also offer:

• A comprehensive Quartz health insurance plan
• Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Qualified applicants must be able to complete a pre-employment drug test, background check, and reference checks. The Madison Concourse Hotel is a drug-free workplace.

Requirements

Education
Preferred

• Associates or better

Experience
Required

• Prior experience leading a team
• Proficiency in using the Microsoft Office Suite

Preferred

• Knowledge of banquet/catering functions helpful
• Knowledge of BEOs
• Experience working/supervising in a union environment helpful
• Basic AV Knowledge helpful